- Wes Stevens, Director of Information Technology

As an industry leader in the energy and petrochemical business, Exxon (NYSE: XOM)needed to find a way to train IT support staff on the complex topic of  SNA Connectivity. The project faced some challenges such as:

:: Vendor’s off-the-shelf training does not match the complex or unique requirements of Exxon’s environment

:: Exxon's staff would be required to invest time and travel for the training - therefore the training had to be high-value and not "generic" in order be  relevant to all and to make the cost and trip worthwhile

:: Trainees consisted of diverse levels of expertise and responsibility therefore, meeting everyone's needs would be difficult

:: Exxon was working with a limited budget and timeframe

TwoConnect customized an on-site training solution based on Microsoft’s courseware which was designed by TwoConnect.  The solution provided:

:: A fully customized training program to meet the unique needs of Exxon's staff so they would understand not only the material but how it applied to their specific areas of responsibility

:: Interactive and hands on labs were designed to allow the students to access and apply what they had learned just as they would be doing in their day-to-day roles.

:: Value-add integration consultation was also provided to trainees to provide them with the opporutnity to put what they had learned to practice in a fully trainer-supervised environment where questions could be answered and problems troubleshooted