With a market capitalization of more than $165 billion and over 38,000 employees, Cisco Systems, Inc. (NASDAQ: CSCO) is a leading global company headquartered in San Jose, California, that designs and sells networking and communications technology and services. CISCO wanted to improve the speed and accuracy of their UPS-based delivery system to include the following:

:: Automate the entire orders lifecycle

:: Create reports for dispatch staff and management

:: Ensure the Logistics IT staff were trained and fully self-sufficent in their ability to manage and maintain the system

:: Provide a detailed implementation plan that would inspire confidence and be approved by senior management

:: Facilitate project transparency and status during all phases

The solution enabled:

:: Automation of the entire orders lifecycle process: orders, updates, cancellations, shipments, receipt of goods, etc.

:: Automation of processes for areas such as parts management, taking into consideration the unique and complex needs (business rules) and processes of different geographies

:: Detailed business reports were generated to provide staff with up-to-date information on data such as inventory levels, cancellations and order history

:: Developed a custom training and mentoring program to ensure complete knowledge transfer to all IT staff

:: Detailed project documentation and communication throughout lifecycle