“TwoConnect’s long standing commitment to customer satisfaction kept all parties involved and motivated during the project, leading to a successful outcome.”

- IT Manager, UPS

“TwoConnect’s long standing commitment to customer satisfaction kept all parties involved and motivated during the project, leading to a successful outcome.”

- IT Manager, UPS

Challenge

United Parcel Service Inc. (NYSE: UPS) is the world's largest package delivery company, delivering more than 14 million packages a day to more than 200 countries and territories around the world. One of UPS’ largest customers, Cisco Systems, Inc. (NASDAQ: CSCO), desired to improve the speed and accuracy of their UPS-based delivery system.

The project scope was vast. The two companies wanted to:

:: Automate the entire Cisco orders life cycle

:: Create reports for dispatch staff and management

:: Train in-house staff to manage day-to-day operations and maintain system

:: Gain executive approval and optimize project planning

:: Facilitate project transparency during all phases

The project scope was vast. The two companies wanted to:

Solution

The solution provided by TwoConnect:

:: Automated the entire orders life cycle, from receipt of order, to update, to shipment, to arrival at final destination

:: Automated all aspects of managing parts including logistics, business rules, and more

:: Enabled reports on all aspects of the sales orders life cycle

:: Provided complete training for in-house IT staff

:: Provided a detailed project plan that gained the approval of key decision makers

The solution provided by TwoConnect:

:: Automated the entire orders life cycle, from receipt of order, to update, to shipment, to arrival at final destination

:: Automated all aspects of managing parts including logistics, business rules, and more

:: Enabled reports on all aspects of the sales orders life cycle

:: Provided complete training for in-house IT staff

:: Provided a detailed project plan that gained the approval of key decision makers

Results

The project benefits were:

:: Improved all aspects of sales order life cycle

:: Improved business decision-making

:: Saved money by automating processes

:: Facilitated communication among line workers, IT staff, and upper management throughout project life cycle

The project benefits were:

:: Improved all aspects of sales order life cycle

:: Improved business decision-making

:: Saved money by automating processes

:: Facilitated communication among line workers, IT staff, and upper management throughout project life cycle

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