“We wanted to train our people...but also wanted customized training that would resolve our immediate issues."

- Wes Stevens, Director of Information Technology

“We wanted to train our people...but also wanted customized training that would resolve our immediate issues."

- Wes Stevens, Director of Information Technology

Challenge

As an industry leader in the energy and petrochemical business, Exxon (NYSE: XOM)needed to find a way to train IT support staff on the complex topic of SNA Connectivity. The project faced some challenges such as:

:: Vendor’s off-the-shelf training does not match the complex or unique requirements of Exxon’s environment

:: Exxon's staff would be required to invest time and travel for the training - therefore the training had to be high-value and not "generic" in order be relevant to all and to make the cost and trip worthwhile

:: Trainees consisted of diverse levels of expertise and responsibility therefore, meeting everyone's needs would be difficult

:: Exxon was working with a limited budget and timeframe

:: Vendor’s off-the-shelf training does not match the complex or unique requirements of Exxon’s environment

:: Trainees consisted of diverse levels of expertise and responsibility therefore, meeting everyone's needs would be difficult

:: Exxon was working with a limited budget and timeframe

Solution

TwoConnect customized an on-site training solution based on Microsoft’s courseware which was designed by TwoConnect. The solution provided:

:: A fully customized training program to meet the unique needs of Exxon's staff so they would understand not only the material but how it applied to their specific areas of responsibility

:: Interactive and hands on labs were designed to allow the students to access and apply what they had learned just as they would be doing in their day-to-day roles.

:: Value-add integration consultation was also provided to trainees to provide them with the opporutnity to put what they had learned to practice in a fully trainer-supervised environment where questions could be answered and problems troubleshooted

TwoConnect customized an on-site training solution based on Microsoft’s courseware which was designed by TwoConnect. The solution provided:

:: A fully customized training program to meet the unique needs of Exxon's staff so they would understand not only the material but how it applied to their specific areas of responsibility

:: Interactive and hands on labs were designed to allow the students to access and apply what they had learned just as they would be doing in their day-to-day roles.

Results

The on-site training resulted in:

:: Strong return on investment – for the time and travel incurred through the delivery of a highly customized and relevant training program to meet Exxon's business and IT needs

:: More than just knowledge transfer - the hands on, customer training had immediate and practical application increasing employee productivity and improving IT operations

:: Smoother running IT environment through value-add consultation whereby specific real-time connectivity issues were addressed, troubleshooted and resolved as part of the training program

The on-site training resulted in:

:: Strong return on investment – for the time and travel incurred through the delivery of a highly customized and relevant training program to meet Exxon's business and IT needs

:: More than just knowledge transfer - the hands on, customer training had immediate and practical application increasing employee productivity and improving IT operations

:: Smoother running IT environment through value-add consultation whereby specific real-time connectivity issues were addressed, troubleshooted and resolved as part of the training program

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